emBracing Paws LLC

Privacy Policy

A golden retriever wearing a blue and white leg brace

Information We Collect

We collect various types of information to provide high-quality products and services. This includes:

1.1 Personal Information:

Owner Information: Name, email address, phone number, and state.
Pet Information: Name, breed, ailment, and required device type.
Veterinarian Information: Name, email address, and veterinary records.

1.2 Non-Personal Information:

Cookies and Analytics Data: Information about your interactions with our website, such as pages visited, browser type, and device information, collected with your consent.

How We Collect Information

We gather information through the following means:

Online Forms: Information submitted through our website’s contact and consultation forms.
Phone Conversations: Details provided during calls with our customer service or consultation team.

A golden retriever walking on a sunlit hillside path

How We Use Your Information

Your information is used for the following purposes:

3.1 Service Delivery:

To provide personalized recommendations for pet mobility solutions.
To process and fulfill your orders, including shipping.
To communicate updates about your orders or inquiries.

3.2 Marketing and Communication:

To send promotional offers, product updates, and marketing communications.
To notify you of any changes to our services or policies.

3.3 Internal Analytics:

To analyze data for product improvement and operational efficiencies.
To understand customer preferences and enhance the user experience.

Information Sharing and Disclosure

We do not sell your personal information. However, we may share your information under the following circumstances:

4.1 Third-Party Service Providers:

With payment processors and shipping platforms for order completion.
With trusted software partners like ActiveCampaign, Jotform, Stripe, PayPal, Google Workspace, and Shoprocket to manage communications and operations.

4.2 Legal Compliance:

To comply with state and federal laws or respond to valid legal requests, such as subpoenas or court orders.

A woman at home stroking a resting golden retriever

Data Storage and Security

We are committed to protecting your personal information. Your information is stored securely on local servers and third-party platforms.

Data is securely stored on ActiveCampaign, Jotform, Stripe, PayPal, Google Workspace, and Shoprocket.
We use industry-standard practices to safeguard your data, including encryption, access controls, and secure software solutions.

While we strive to protect your information, no security system is completely foolproof. We encourage customers to be mindful of online security practices.

Your Rights

A woman in a clinic waiting room with her golden retriever

We respect your rights concerning your personal information. You may:

Update Information: Request updates to your data by contacting us directly.
Unsubscribe: Opt out of marketing communications by using the unsubscribe link in emails or contacting us.
Data Access and Deletion: While users cannot directly access or delete their data, you can contact us for assistance in reviewing or anonymizing your data where possible.

Legal Compliance

This Privacy Policy complies with U.S. privacy laws, including applicable state laws in California. If your data falls under frameworks such as GDPR or CCPA, we will evaluate and respond to your requests accordingly.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. When changes occur, we will notify users via email and update the policy on our website. Please review the policy regularly for the latest updates.